- All Returned Items are for STORE CREDIT only and there are no refunds.
- Any returned items must be postmarked within 5 days of receipt.
- Any item received with a defect, you must notify Bybee's within 3 days by email to firstname.lastname@example.org or text (806) 777-6119 in order to get a replacement. Items with no replacement, will receive Store Credit.
Defects or Damaged Items:
- Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: email@example.com
All defects and issues must be notified via email or text within that 3 day window, and must include order number and images of the issue.
Any item defects found after 3 days of receiving the shipment will be assessed a 25% restocking fee to be returned.
We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it, it cannot be returned.
- Returns will be issued refunds in the form of a digital Gift Card.
- Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return.
- Please allow up to 5-7 business days to process your return once we receive it.
- Returns must be received within 5 calendar days of receiving your order. Returns older than 45 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.
- Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible.
- Exchanges must be made within 5 days of the original purchase date.
- The item you return must meet all of the return guidelines listed above.
- Please contact customer service at firstname.lastname@example.org Please provide the order # for faster service and add Exchange in the subject line.
- Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.
- If we are currently sold out of the size desired, we we will be unable to process an exchange so please refer to the return instructions above.
To ship back your order:
Being that we always offer free shipping to you, we do not provide free return shipping.
If possible utilize the mailer bag for clothing and utilize the original box for shoes when possible.
Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended.
Include the original packing slip or your name and email address (one used to place order) in the return.
Please send your returns to:
Bybee's Boutique Returns
6917 Indiana Ave
Lubbock, TX 79413
Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.
Policy Updated and Effective 02272018